SUN DESIGN & PRINTING POLICY
1. Order and Payment Policy
Order Placement: To place an order, customers must provide detailed specifications (design, quantity, paper type, size, and color) and complete payment.
Order Cancellation: If a customer wishes to cancel an order, they must contact the company before the printing process begins. Once printing has started, the order cannot be canceled or refunded.
Payment: The company accepts popular payment methods, including Visa, check, Zelle, Venmo, PayPal, and Cash App. All payments must be completed before delivery.
2. Design and Approval Policy
Approval Process: Customers will receive a proof for approval before the printing process begins. After approval, any further changes will incur additional fees.
Design Ownership: Designs created by the company will become the customer’s property upon full payment. However, the company reserves the right to use the designs for advertising its services unless the customer requests otherwise.
Design Modifications: Customers are entitled to a limited number of free design revisions.
3. Delivery and Pickup Policy
Delivery Time: Delivery times will be estimated based on the type of service and order quantity. While the company strives to meet deadlines, it is not responsible for delays caused by factors beyond its control, such as weather, natural disasters, or other unforeseen events.
Shipping Fees: Shipping costs will be added and disclosed to the customer in advance, based on the delivery location and order quantity.
4. Return and Refund Policy
Printing Errors: If the product has printing defects (e.g., cutting errors or poor print quality), the company will reprint the product free of charge until the customer is satisfied.
Products Not Matching Expectations: Customers are responsible for carefully reviewing the proof specifications. The company is not liable for products that meet the approved specifications but fail to meet customer expectations.
Complaint Timeframe: Customers must submit complaints within 7 days of receiving the product to be eligible for support.
5. Information Privacy Policy
Customer Information Privacy: All customer personal and order information will be kept confidential and used solely within the company.
Payment Information: The company commits to not storing or sharing customer payment details with third parties.
Project Privacy: Upon request, the company will refrain from using project designs for advertising or public displays.
6. Service Use Policy
Use of Third-Party Images and Materials: The company is not responsible for copyright issues related to images, logos, or materials provided by the customer. Customers are responsible for ensuring the legality of the content they provide.
Service Agreement: The company reserves the right to refuse service if the customer violates contract terms or fails to make timely payments.
7. Ensure Website Compliance Your website must include a clear and comprehensive Privacy Policy. The Privacy Policy should inform customers about how their data is collected, used, and protected. It must specifically state that SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
Privacy Policy Requirements:
- Data Collection: What personal information is collected and how.
- Data Usage: How the information will be used.
- Data Protection: Measures taken to protect the data.
- User Rights: Rights regarding their personal data and how to exercise them.
- Opt-In and Opt-Out: Details about how users can opt-in and opt-out.
- Contact Information: For privacy-related inquiries.
- Policy Updates: How users will be informed about changes.
- Accessibility: Ensure the policy is easily accessible.
If your website collects phone numbers (e.g., via the Contact Us form):
- Your website form must include an optional checkbox specific to receiving SMS messages. The checkbox cannot be combined with any other type of consent (e.g., email, phone calls, or terms of service).
- Your website must also describe the types of SMS messages the recipient may receive (e.g., promotional or informational).
Example checkbox wording: “By checking this box, you agree to receive text messages from [Sun Marketing & Services LLC]. You agree to our Terms and Conditions and our Privacy Policy. Reply STOP to opt-out at any time, Reply HELP for customer care contact information. Messaging data rates may apply, and messaging frequency may vary.”
Include Opt-Out Language in Sample Messages
Include Opt-Out Language in Sample Messages Ensure that every sample message includes the opt-out option: “Reply STOP to opt out of messages from [Business name].”
Example message: “Hi [Sun Marketing & Services LLC]! Thanks for being a valued customer. Stay tuned for updates and exclusive offers. Reply STOP to opt out of messages from [Sun Marketing & Services LLC].”
Terms and Conditions
By subscribing to our services, you agree to the following terms and conditions regarding messaging and communications:
Messaging Frequency: By opting in, you consent to receive recurring messages from us. The frequency of these messages may vary depending on the service you’re subscribed to (e.g., weekly, monthly, or as events or promotions arise).
Potential Fees: Standard messaging and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from receiving messages.
Opt-In Method: To opt-in to our messaging service, you must provide explicit consent by [enter consent method] through our website.
Opt-Out Method: You can opt out of receiving further messages at any time by replying with [Opt-out Keyword]. After opting out, you will no longer receive further messages unless you opt back in.
Privacy Policy: For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
By subscribing to our messaging service, you acknowledge and agree to these terms.
Thank you for your attention to these important matters. We look forward to supporting your SMS initiatives in a compliant and effective manner.
